Role Overview: As an Account Manager at Hello Patient, you’ll steward the post-implementation journey for our customers, ensuring they unlock the full value of our AI voice and messaging platform. Your mission is to build lasting relationships, drive adoption of Mia in clinical workflows, and make our customers feel supported, heard, and successful. By understanding their goals, surfacing insights, and advocating for their needs internally, you’ll help transform satisfied users into champions, and great experiences into long-term growth.
Assessment Overview: This assessment is designed to evaluate how you think, communicate, and operate in the real world. Through a mix of verbal and written exercises, we explore how you handle ambiguity, use data to drive decisions, and adjust when things don’t go as planned. We’re looking for commercial instinct, curiosity, and clear communication, especially in high-velocity environments where details matter and outcomes are measurable. This isn’t about having the “right” background, it’s about showing how you think and execute.
Recording starts right away, but please take your time to read the prompt and collect your thoughts before responding.
Total Expected Time: 30-45 minutes
